I admit, selling is a little bit further down the line on Michael Ellsberg’s timeline to hustling success (scroll down to Step 7), but the way I see it, I’ve been selling since I started college, so I think it shouldn’t be a big deal.
If you’re puzzled by this blog post, let me explain. From time to time, I’ll be posting what I’ve learned from certain books I’ve been reading. Yeah, not exciting, I know, but there will times when I want to showcase what I’ve been learning in my chosen field of expertise (in this case, it’s marketing and selling).
If you want to be smart, you have to read a lot and practice a lot more. And I read A LOT.
So, without further ado…
What I Learned From SPIN Selling
Situation. Problem. Implication. Need-Payoff. These are the questions one should become familiar with if they want to become masters of the larger sale.
Anyone can sell a candy bar. Go on, try it. Leave your home, take something small and delicious and try and sell it. Pitch it for cheap enough and long enough and you’ll most likely be a few pennies richer. Easy right? So why do you need to read a book on selling?
Let me ask you another question. How do you sell 100,000 as opposed to just one? How do you get people to buy large amounts of things that you may or may not be required to sell without compromising on price (which you most likely did with that candy bar you presumably sold earlier. “What, you don’t want it for $2? Okay, how about $1.50? A dollar? Okay, because I like you, 50 cents.”)
The methods and techniques people use in small sales do not work when dealing in larger sales. The sleazy sales tactics like pressuring the buyer for the sale (come on, it’s only $100,000 in candy bars), assuming the sale (so… to what address would like me to send all these candy bars?), and showcasing random benefits (these candy bars will satisfy your hunger!) will more often than not end up putting off the buyer.
Why is succeeding in larger sales so important? Simple. The bigger the sale, the higher the profit margin.
However, the larger the sale, the longer it will potentially take to “sell” the client. But in the end, that really doesn’t matter, because the whole point of taking longer is to invest in building a relationship with the customer. You need to spend that time find out the customer’s needs and making sure that your product can adequately deliver.
Buyer: (Need) You know, our employees always complain that there aren’t enough sweets in the break room.
Seller: (Addressing the Need) Don’t you think that their complaining could be better spent thinking more creatively? How could you remedy that situation?
Here, the seller asks a Need-Payoff Question, instead of pitching his product and proclaiming the benefit before the customer actually expressed his problems. Rather than convince the buyer that your product can solve their problem, Need-Payoff Questions allow the customer to address his needs using your products. No sleazy pitching required.
This is just one of the many questions addressed in SPIN Selling. Honestly, this book has changed my entire perspective on not just larger sales, but on selling in general. Most salesmen forget that selling is about focusing on the customer’s needs and wants and DELIVERING, not about your product’s benefits.
Hustlers Know How to Sell
Whether you’re selling yourself for an interview or a date or a raise, if you’re a hustler, you’ll know how to do it well. If this is a skill you want to perfect, I HIGHLY recommend picking up SPIN Selling.
Of course, reading is not enough. As I said earlier, if you’re going to read a lot, you’re going to have to practice A LOT more. This brings us to one of Neil’s hidden bonuses near the end of the book (where he teaches you the four rules to learning any skill):
It’s about Quantity, not Quality.
It’s not about getting something just right, but practicing until it is. This is how people learn languages, for example. It’s not about getting the pronunciation down pat, but using it as much as you possibly can. It doesn’t matter if you can’t yet speak a complete sentence without pausing; what matters is that you keep trying.
Over and over and over again.
You won’t learn how to be a master seller overnight, but if you just keep practicing, there’s no question you’ll make $100,000 in a massive sale one day… maybe even selling candy bars.